Guest Experience Concierge

Crescent Hotels & Resorts; Wade Hampton (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a friendly Front Desk Agent to greet guests, register arrivals, and ensure a smooth check-in experience at our Wade Hampton property. You will provide information on rooms, rates, and local attractions while delivering exceptional service.

Daily responsibilities include processing checkouts, handling payments via POS, upselling hotel services, and resolving guest questions promptly.

Qualifications

• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and register them at check-in.
• Handle checkout and payments using the POS system.
• Provide information about rooms, rates, and local area.
• Promote hotel services and upsell where appropriate.
• Respond to inquiries and resolve guest issues promptly.
• Relay messages to guests.

Skills

Customer Service Experience

Job description

Crescent Hotels & Resorts is seeking a friendly Front Desk Agent to greet guests, register arrivals, and ensure a smooth check-in experience at our Wade Hampton property. You will provide information on rooms, rates, and local attractions while delivering exceptional service.

Daily responsibilities include processing checkouts, handling payments via POS, upselling hotel services, and resolving guest questions promptly.