Front Desk Concierge - Guest Experience & Upsell

Crescent Hotels & Resorts; Hudson Acres (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to warmly greet guests, register arrivals, and assist with checkout in our Hudson Acres, South Carolina property.

You will input guest information, assign rooms, process payments, and provide local recommendations while up-selling hotel services to enhance occupancy and profitability.

Ideal candidates have at least 1 year of customer service experience, excellent communication, and a friendly, problem-solving approach to guest inquiries.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and guest service skills.
• Ability to assist with check-in/check-out and resolve guest queries.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and process payments.
• Provide information about hotel services and local area.
• Upsell hotel services to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly.
• Handle guest messages and relay information as needed.

Skills

Customer service

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent to warmly greet guests, register arrivals, and assist with checkout in our Hudson Acres, South Carolina property.

You will input guest information, assign rooms, process payments, and provide local recommendations while up-selling hotel services to enhance occupancy and profitability.

Ideal candidates have at least 1 year of customer service experience, excellent communication, and a friendly, problem-solving approach to guest inquiries.