Guest Experience Concierge

The Wade; Chicago (IL); On-site; USD 19,000 - 29,000; Full time

Job summary

The Wade is seeking a front desk professional to attend to guests with a focus on registration, checkout and cashiering. You will greet guests, verify reservations, and ensure accurate payment processing while maintaining a secure house bank.

You will also coordinate with other departments to relay essential information and support concierge services. Attention to detail, strong communication, and a customer‑oriented approach are essential to success in this on‑site role within a dynamic hotel

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Most work tasks are performed indoors; temperature is moderate and controlled by hotel environmental systems.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verify reservation, address, and payment information.
• Accept payment at registration and checkout; maintain a house bank and report receipts daily.
• Issue keys and control entrance of safety deposit boxes; post miscellaneous charges.
• Review VIP and special reservations and inform other staff of room assignments.
• Relay pertinent information to front desk staff and managers.
• Complete daily reports and forms as required.
• Assist concierge with mail, facsimiles, and information on facilities and local attractions.

Skills

Reading and writing

Verbal communication

Customer relations

Leadership capability

Detail orientation

Organizational skills

Job description

The Wade is seeking a front desk professional to attend to guests with a focus on registration, checkout and cashiering. You will greet guests, verify reservations, and ensure accurate payment processing while maintaining a secure house bank.

You will also coordinate with other departments to relay essential information and support concierge services. Attention to detail, strong communication, and a customer‑oriented approach are essential to success in this on‑site role within a dynamic hotel