Guest Experience Agent - 401k + Travel Discounts

Crestline Hotels & Resorts; Golden (CO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k Match

Travel Discounts

Volunteer Opportunities

Job summary

Crestline Hotels & Resorts invites applications for a Front Desk Agent to warmly assist guests with check-in and check-out, answer calls, and handle special requests. The role emphasizes guest satisfaction, accurate information on hotel offerings, and smooth cashiering processes.

Candidates should have basic computer skills and at least one year of front desk or hospitality experience. The role supports a dynamic hospitality environment with opportunities for growth at Crestline Hotels & Resorts.

Qualifications

• High School Diploma or GED is required.
• One year of previous experience in a similar hotel position is required.
• Basic computer skills are required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Know hotel features/services, hours, rates, packages, promotions, and daily arrivals/departures.
• Process all check-ins and check-outs and verify guest information.
• Input payment methods into the system and handle cash when designated.
• Direct Bell Person to assist guests with luggage.

Skills

Guest service

Communication

Multitasking

Cash handling

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts invites applications for a Front Desk Agent to warmly assist guests with check-in and check-out, answer calls, and handle special requests. The role emphasizes guest satisfaction, accurate information on hotel offerings, and smooth cashiering processes.

Candidates should have basic computer skills and at least one year of front desk or hospitality experience. The role supports a dynamic hospitality environment with opportunities for growth at Crestline Hotels & Resorts.