Guest Experience Concierge

Bfsaulhotels; Sterling (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short- & Long-Term Disability

Vacation Policy

Personal and Sick Policy

401(k) Retirement Program

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

B. F. Saul Company Hospitality Group seeks a guest service professional to anticipate guest needs and provide friendly, timely service. You will handle check-ins/outs, reservations, and guest requests while maintaining high standards of quality.

Ideal candidates have 1+ year guest service experience and excellent communication skills. This role emphasizes teamwork, safety, and cost-consciousness in a busy hospitality environment.

Qualifications

• 1+ years guest service experience preferred, preferably in hospitality.
• Excellent verbal communication skills with guests.
• Attention to detail and ability to work in fast-paced environment.

Responsibilities

• Process check-ins and check-outs, verify billing and create reservations.
• Assist guests with reservations and requests in a friendly, professional manner.
• Follow guest service recovery program and uphold quality standards.

Skills

Guest service experience

Verbal communication

Attention to detail

Customer-focused

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group seeks a guest service professional to anticipate guest needs and provide friendly, timely service. You will handle check-ins/outs, reservations, and guest requests while maintaining high standards of quality.

Ideal candidates have 1+ year guest service experience and excellent communication skills. This role emphasizes teamwork, safety, and cost-consciousness in a busy hospitality environment.