Guest Experience Specialist - Front Desk

Valor Hospitality Partners, LLC; Mississippi; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health Insurance

Paid PTO after 90 days

401k with employer match

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking a Guest Services Agent at the Holiday Inn Lucedale in Mississippi. The role handles check-ins/outs, reservations, directions, and guest inquiries with a welcoming, service-oriented approach.

Responsibilities include upselling rooms, securing payments, and coordinating with Front Desk and Housekeeping. A friendly demeanor and basic cash handling are essential for daily operations.

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of guest relations or related hospitality experience.
• Strong computer and cash handling skills; able to stand for long periods.

Responsibilities

• Check guests in and out, make reservations, and provide directions.
• Upsell room rates and handle payments on guest folios.
• Resolve guest complaints and assist with inquiries about hotel services.
• Coordinate with Front Desk and Housekeeping to manage room status.

Skills

Customer service

Cash handling

Computer skills

Communication skills

Guest relations

Education

High school diploma or equivalent

Job description

Valor Hospitality Partners, LLC is seeking a Guest Services Agent at the Holiday Inn Lucedale in Mississippi. The role handles check-ins/outs, reservations, directions, and guest inquiries with a welcoming, service-oriented approach.

Responsibilities include upselling rooms, securing payments, and coordinating with Front Desk and Housekeeping. A friendly demeanor and basic cash handling are essential for daily operations.