Front Desk & Guest Experience Specialist

Ascent Hospitality; Jackson (MS); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a skilled Front Desk Agent in Jackson, Mississippi to provide exceptional service to guests. The role involves greeting guests, managing reservations, and ensuring guest satisfaction through effective communication and attention to detail.

Candidates should have strong organizational skills, prior customer service experience, and the ability to work flexible hours. The position includes a competitive salary and attractive benefits like health insurance and a 401k with matching.

Qualifications

• Must be able to understand, read, write, and speak English.
• Previous experience as a hotel Front Desk Agent preferred.
• Must have excellent customer service skills.

Responsibilities

• Greet guests with a friendly welcome and maintain eye contact.
• Provide information about available rooms and rates.
• Handle cash and verify credit cards for authorization.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to work flexible shifts

Education

High school education or equivalent

Some college preferred

Tools

Computer systems

Office equipment

Job description

Ascent Hospitality is seeking a skilled Front Desk Agent in Jackson, Mississippi to provide exceptional service to guests. The role involves greeting guests, managing reservations, and ensuring guest satisfaction through effective communication and attention to detail.

Candidates should have strong organizational skills, prior customer service experience, and the ability to work flexible hours. The position includes a competitive salary and attractive benefits like health insurance and a 401k with matching.