Guest Experience Concierge

Holiday Inn Express & Suites Brookhaven; Brookhaven (MS); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Life insurance

401k with employer match

Hotel discount program

Uniforms provided

Paid PTO after 90 days

Tuition reimbursement

Awards program

Food and beverage discounts

Job summary

Holiday Inn Express & Suites Brookhaven in Brookhaven, MS, seeks a friendly Front Desk Associate to welcome guests, check them in and out, and upsell room options. You will provide directions, recommendations, and assist with local information to ensure a positive stay.

Responsibilities include balancing cash, handling guest inquiries, and coordinating with housekeeping for room readiness. A high school diploma and 3–12 months in guest relations are required, along with solid computer and

Qualifications

• High school diploma or equivalent required.
• 3–12 months in guest relations or related role.
• Excellent computer and cash handling skills; strong guest service.

Responsibilities

• Check guests in and out, handle room reservations, and upsell where possible.
• Provide directions and recommendations; resolve guest inquiries and complaints.
• Balance cash and charges at shift start and end; ensure folio accuracy.
• Coordinate with Housekeeping to manage rooms and liaise with Front Desk.

Skills

Computer skills

Cash handling

Customer service

Communication

Education

High school diploma or equivalent

Job description

Holiday Inn Express & Suites Brookhaven in Brookhaven, MS, seeks a friendly Front Desk Associate to welcome guests, check them in and out, and upsell room options. You will provide directions, recommendations, and assist with local information to ensure a positive stay.

Responsibilities include balancing cash, handling guest inquiries, and coordinating with housekeeping for room readiness. A high school diploma and 3–12 months in guest relations are required, along with solid computer and