Guest Services Champion — Growth in Hospitality

Embassy Suites Jackson/Ridgeland, MS; Ridgeland (MS); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Embassy Suites Jackson/Ridgeland, MS is seeking a friendly front desk clerk to greet guests, manage check-in and check-out, and answer inquiries with courtesy. You will follow hotel and brand procedures for cash handling, review house counts, and coordinate with housekeeping to keep rooms ready for arrivals.

The role requires a High School diploma or GED and at least one year in hospitality, with strong customer service and cash-handling experience.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of the hotel layout, amenities, procedures & organization.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and get additional approval if necessary.
• Check expected departures for today and clear checkouts or extend stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotions to guests and provide materials on request.
• Mention hotel amenities to guests during conversations.
• Respond promptly to guest inquiries or complaints with alternatives when needed.
• Demonstrate hospitable service and guest care.
• Document guest accidents with an accident report form.
• Flexibility to work evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Hospitality

Communication

Education

High School diploma or GED

Job description

Embassy Suites Jackson/Ridgeland, MS is seeking a friendly front desk clerk to greet guests, manage check-in and check-out, and answer inquiries with courtesy. You will follow hotel and brand procedures for cash handling, review house counts, and coordinate with housekeeping to keep rooms ready for arrivals.

The role requires a High School diploma or GED and at least one year in hospitality, with strong customer service and cash-handling experience.