Guest Experience Front Desk Agent

Murrieta Hot Springs Resort; Riverside (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Marriott Riverside at the Convention Center in Riverside, CA is seeking a guest-focused front desk associate. You will warmly welcome guests, assist with check-ins/outs, and ensure accurate processing of charges and reservations.

The role requires flexibility for nights, weekends, and holidays, with strong communication and teamwork to create memorable stays for guests. Join a leading hotel brand and deliver exceptional service.

Qualifications

• Experience in guest service or front desk operations preferred.
• Ability to work varying shifts including nights, weekends and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post all charges promptly and accurately.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information accurately.
• Review reservations with special requests and block rooms as needed.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Communication

Teamwork

Customer Service

Job description

Marriott Riverside at the Convention Center in Riverside, CA is seeking a guest-focused front desk associate. You will warmly welcome guests, assist with check-ins/outs, and ensure accurate processing of charges and reservations.

The role requires flexibility for nights, weekends, and holidays, with strong communication and teamwork to create memorable stays for guests. Join a leading hotel brand and deliver exceptional service.