Coastal Guest Experience Associate

Parable Hospitality; Happy Hill (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Opportunities to connect, give back, &

Job summary

Cambria Landing Inn & Suites on the California Central Coast seeks a friendly Guest Service Representative to welcome guests, handle check-ins/outs, and keep front desk operations smooth with hospitality and accuracy.

You will assist guests with reservations, answer questions, and provide recommendations about local attractions and hotel amenities while working with a team to ensure a seamless guest experience from arrival to departure.

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and lift up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

Skills

Customer service

Front desk experience

Communication

Attention to detail

Cash handling

Basic accounting

Computer skills

Typing skills

Teamwork

Multitasking

Job description

Cambria Landing Inn & Suites on the California Central Coast seeks a friendly Guest Service Representative to welcome guests, handle check-ins/outs, and keep front desk operations smooth with hospitality and accuracy.

You will assist guests with reservations, answer questions, and provide recommendations about local attractions and hotel amenities while working with a team to ensure a seamless guest experience from arrival to departure.