Guest Experience Associate — Front Desk & Service

Concord Hospitality Enterprises; Wilmington (NC); Hybrid; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with short/long-term DI

401k with Company Match

Tuition assistance

Discounted room rates at ConcordHotels

Training & development opportunities

Job summary

Concord Hospitality Enterprises is seeking a Guest Service Representative to deliver exceptional service at the front desk. You will check guests in/out, handle reservations, and assist with inquiries, ensuring a welcoming experience.

The role requires strong communication, multitasking, and basic computer skills. Flexibility for evenings, weekends, and holidays is necessary, along with the ability to stand for extended periods and lift up to 40 lbs.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Guest Service Representative to deliver exceptional service at the front desk. You will check guests in/out, handle reservations, and assist with inquiries, ensuring a welcoming experience.

The role requires strong communication, multitasking, and basic computer skills. Flexibility for evenings, weekends, and holidays is necessary, along with the ability to stand for extended periods and lift up to 40 lbs.