Guest Experience Concierge

San Jose Sheraton; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Employee food and beverage discounts

Life insurance

Disability insurance

Employee assistance program

Job summary

Driftwood Hospitality Management in San Jose, CA seeks a Front Desk/Guest Services Associate to greet guests, check them in, and ensure an exceptional stay. You will input guest data, retrieve information from the system, handle room charges, and provide accurate information on outlets and local attractions.

Responsibilities include cash handling, posting charges, answering phones, resolving guest concerns, and coordinating with other departments to meet high service standards.

Qualifications

• Greet guests and assist with check-in/check-out.
• Handle guest payments and balance cash drawer.
• Provide information on local attractions and hotel outlets.

Responsibilities

• Greets guests with a friendly, professional welcome.
• Complete registration inputs and retrieve info from the computer system.
• Code electronic keys and process payments and vouchers as required.
• Answer phones promptly and communicate messages to guests.
• Close guest accounts at check-out and address guest concerns per guidelines.
• Maintain a neat front desk area and follow safety procedures.

Skills

Customer service

Cash handling

English communication

Problem solving

Education

High school diploma or equivalent

Tools

Windows POS

POS system

Job description

Driftwood Hospitality Management in San Jose, CA seeks a Front Desk/Guest Services Associate to greet guests, check them in, and ensure an exceptional stay. You will input guest data, retrieve information from the system, handle room charges, and provide accurate information on outlets and local attractions.

Responsibilities include cash handling, posting charges, answering phones, resolving guest concerns, and coordinating with other departments to meet high service standards.