Guest Experience Concierge

Tru Home2 Suites Pompano Beach; Pompano Beach (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Room Discounts

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Employee assistance program

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, complete registrations, and close out guest accounts while ensuring an exceptional stay. The role requires clear English communication, strong cash handling, and the ability to handle guest inquiries with professionalism.

The position operates 24/7, with varied shifts, and involves inputting data into computer systems, handling payments, and assisting guests from check-in to check-out.

Qualifications

• Greet and register guests, attend to requests, and close out accounts.
• Verify and imprint credit cards for authorization.
• Handle cash and balance the house bank as needed.
• Assist guests with inquiries and resolve issues per guidelines.

Responsibilities

• Greet guests and register them in the system, inputting required details.
• Answer phones and relay messages to the appropriate staff.
• Close guest accounts at checkout and ensure guest satisfaction.
• Maintain front desk area and adhere to safety procedures.

Skills

Customer service

Communication

Cash handling

Problem resolution

English proficiency

Education

High school diploma

Hospitality experience preferred

Tools

Computer systems

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, complete registrations, and close out guest accounts while ensuring an exceptional stay. The role requires clear English communication, strong cash handling, and the ability to handle guest inquiries with professionalism.

The position operates 24/7, with varied shifts, and involves inputting data into computer systems, handling payments, and assisting guests from check-in to check-out.