Guest Experience Concierge - Front Desk

Olive Avenue Staffing Llc; Saint Petersburg (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent to deliver service excellence at Hilton Bayfront St. Pete in Saint Petersburg, FL. You will assist guests with check-in/out, inform about hotel services, and greet guests by name to create a welcoming experience.

The role requires ability to work weekends/holidays, no prior experience required but customer service in hospitality is a plus, and physical ability to stand for up to 8 hours; training and equal opportunity employer statements apply.

Qualifications

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Experience: None. Customer service experience in Hospitality a plus.
• Education: None

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality is seeking a Front Desk Agent to deliver service excellence at Hilton Bayfront St. Pete in Saint Petersburg, FL. You will assist guests with check-in/out, inform about hotel services, and greet guests by name to create a welcoming experience.

The role requires ability to work weekends/holidays, no prior experience required but customer service in hospitality is a plus, and physical ability to stand for up to 8 hours; training and equal opportunity employer statements apply.