Guest Experience Concierge

Kana Hotel Group; Ridgeland, Northern (MS, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a front desk professional to greet guests, manage check-in/check-out, and handle cash transactions at our Ridgeland, MS property. You will promote hotel amenities and assist guests with requests to ensure a positive visit.

Qualifications include a High School diploma or GED and at least one year in hospitality or customer service; experience with cash handling is required. Various shifts, including evenings and weekends, are expected.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of hotel amenities and procedures.
• Knowledge of local geographic area knowledge, area businesses & attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Balance departments from daily activity report at the end of shift.
• Handle cash and credit card transactions according to policy.
• Explain hotel promotions and amenities to guests.
• Respond promptly to guest inquiries or complaints.
• Update housekeeping room status as received from housekeeping.
• Work varied shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Guest relations

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a front desk professional to greet guests, manage check-in/check-out, and handle cash transactions at our Ridgeland, MS property. You will promote hotel amenities and assist guests with requests to ensure a positive visit.

Qualifications include a High School diploma or GED and at least one year in hospitality or customer service; experience with cash handling is required. Various shifts, including evenings and weekends, are expected.