Guest Experience Concierge

Evolving Solution Services; Quincy (IL); On-site; USD 29,000 - 31,000; Full time

Job summary

Evolving Solution Services is seeking a Front Desk Agent in Quincy, IL. You will greet guests, check them in and out, manage reservations, and provide information on local attractions and hotel amenities. You will handle payments, assist with inquiries, and ensure smooth front desk operations in a fast-paced environment.

The role emphasizes strong customer service, organizational skills, and the ability to multitask while maintaining professionalism and accuracy in all guest interactions.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Previous experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel software.
• Excellent verbal and written communication skills.

Responsibilities

• Guest Check-In and Check-Out: Greet guests, process check-ins, provide room keys, and assist with check-out procedures.
• Reservations: Manage bookings via phone, online, or in person with accurate confirmations.
• Customer Service: Address guest inquiries, concerns, and requests promptly and professionally.
• Room Assignments: Assign rooms based on guest preferences and availability.
• Payments and Billing: Handle payments and maintain accurate billing records.
• Cash Handling: Maintain a balanced cash drawer and daily receipts.
• Front Desk Operations: Maintain organized front desk and perform administrative tasks.

Skills

Customer service

Communication

Multitasking

Attention to detail

Guest relations

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel software

Job description

Evolving Solution Services is seeking a Front Desk Agent in Quincy, IL. You will greet guests, check them in and out, manage reservations, and provide information on local attractions and hotel amenities. You will handle payments, assist with inquiries, and ensure smooth front desk operations in a fast-paced environment.

The role emphasizes strong customer service, organizational skills, and the ability to multitask while maintaining professionalism and accuracy in all guest interactions.