Guest Services Concierge — Elevate Guest Experience (Same-Day Pay)

The Quincy Hotel, Washington DC; Washington (District of Columbia); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Reduced Room Rates

Job summary

The Quincy Hotel, Washington DC is seeking a friendly Guest Services Representative to warmly welcome guests, manage check-ins/outs, and assist with reservations and inquiries. You will handle payments, provide local area information, and ensure a high standard of service across all guest interactions.

Ideal candidates possess strong customer service skills and the ability to multitask in a fast-paced hotel environment, while maintaining a courteous and professional demeanor at all times.

Qualifications

• Strong customer service skills.
• Clear communication with guests and team members.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greet and welcome guests upon arrival and register them into the system.
• Handle check-ins and check-outs efficiently while verifying reservations and payment details.
• Process payments, cash handling, and balance house banks accurately.
• Assist guests with luggage and provide local area information.
• Respond to inquiries by phone and in person with courtesy and professionalism.
• Promote hotel services and respond promptly to guest concerns.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma

Job description

The Quincy Hotel, Washington DC is seeking a friendly Guest Services Representative to warmly welcome guests, manage check-ins/outs, and assist with reservations and inquiries. You will handle payments, provide local area information, and ensure a high standard of service across all guest interactions.

Ideal candidates possess strong customer service skills and the ability to multitask in a fast-paced hotel environment, while maintaining a courteous and professional demeanor at all times.