Guest Service Agent — Front Desk & Guest Experience Pro

GOEBEL FIXTURE COMPANY; Quincy (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Insurance (medical/dental/vision)

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Guest score bonuses

Growth opportunities

Job summary

Staybridge Suites and Holiday Inn Express Quincy seeks a friendly Guest Service Agent to handle guest registration, reservations, and information about the hotel and surrounding area. This full-time position is based at Quincy, MA, requiring a courteous, customer-focused approach and the ability to work in a fast-paced environment.

You will welcome guests, process check-ins/outs, handle payments, and coordinate with colleagues to meet guest needs.

Qualifications

• High school education or equivalent experience.
• 1+ year of related guest services experience.
• Must be able to work onsite at the hotel location.
• Full-time 40 hours per week with flexible shifts (AM/PM/Evening, weekends/holidays).
• Proficiency in English.

Responsibilities

• Manage online, phone and in-person room reservations.
• Check guests in/out and issue room keys; explain amenities.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Maintain front desk workstation and equipment.
• Assist other departments when necessary.
• Follow training procedures and standard operating procedures.

Skills

Customer service

English language

Technology platforms

On-site operations

Team player

Education

High school education or equivalent experience

Tools

Microsoft Office

Job description

Staybridge Suites and Holiday Inn Express Quincy seeks a friendly Guest Service Agent to handle guest registration, reservations, and information about the hotel and surrounding area. This full-time position is based at Quincy, MA, requiring a courteous, customer-focused approach and the ability to work in a fast-paced environment.

You will welcome guests, process check-ins/outs, handle payments, and coordinate with colleagues to meet guest needs.