Guest Experience Agent | Front Desk

Evolving Solution Services; Johnston (IA); On-site; USD 22,000 - 23,000; Full time

Job summary

Evolving Solution Services is seeking a Front Desk Agent to manage guest check-ins/outs, handle reservations, and provide exceptional service at our Johnston, IA location.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced hospitality environment. Prior front desk or customer service experience is preferred and you may be asked to assist with daily administrative tasks.

Qualifications

• High school diploma or equivalent required; hospitality education a plus.
• Previous experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel software.

Responsibilities

• Greet guests, process check-ins and provide room keys.
• Assist with check-out procedures and billing.
• Manage reservations by phone, online, or in person.
• Provide information on hotel amenities, local attractions, and services.
• Assign rooms according to guest preferences and availability.
• Handle cash transactions and maintain receipts.

Skills

Customer service

Communication skills

Multitasking

Physical stamina

Education

High school diploma

Tools

Reservation systems

Hotel management software

Job description

Evolving Solution Services is seeking a Front Desk Agent to manage guest check-ins/outs, handle reservations, and provide exceptional service at our Johnston, IA location.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced hospitality environment. Prior front desk or customer service experience is preferred and you may be asked to assist with daily administrative tasks.