Guest Experience Concierge

Holiday Inn Hotel & Suites Peachtree City; Peachtree City (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Holiday Inn Hotel & Suites Peachtree City is seeking a Front Desk/Guest Services professional to provide top-tier service to guests during their stay. Responsibilities include handling reservations, check-ins/outs, answering calls, and offering local area recommendations.

The role emphasizes guest focus, clear communication, and a proactive approach to resolving issues, with weekend and holiday availability as needed to support hotel operations.

Qualifications

• Minimum one year of customer facing experience.
• Effective verbal and written communication skills in English.
• Willing to work weekends and holidays based on business needs.

Responsibilities

• Stay guest focused and nurture an excellent guest experience.
• Answer telephone, make reservations, check guests in, check guests out.
• Act as hotel concierge for guests.
• Act as communication hub for hotel and guest liaison with other departments.
• Knowledge of the local area to provide recommendations to guests.
• Understand and follow all safety procedures.
• Understand and follow all Guest Services operating procedures.

Skills

Customer service

Verbal communication

Written communication

Weekend availability

Tools

Property Management System (PMS)

Key Machine

Credit Card Terminal

Point of Sale System

Job description

Holiday Inn Hotel & Suites Peachtree City is seeking a Front Desk/Guest Services professional to provide top-tier service to guests during their stay. Responsibilities include handling reservations, check-ins/outs, answering calls, and offering local area recommendations.

The role emphasizes guest focus, clear communication, and a proactive approach to resolving issues, with weekend and holiday availability as needed to support hotel operations.