Guest Experience Concierge

Sai Shiva LLC; Patterson (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Sai Shiva LLC is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist guests with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

You will answer guest inquiries, take reservations via phone, email, or in person, and maintain knowledge of hotel operations. The role requires excellent communication, a customer-focused attitude, and the ability to stay calm in

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

English proficiency

Customer service orientation

Communication skills

Problem solving

Job description

Sai Shiva LLC is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist guests with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

You will answer guest inquiries, take reservations via phone, email, or in person, and maintain knowledge of hotel operations. The role requires excellent communication, a customer-focused attitude, and the ability to stay calm in