Front Desk & Guest Experience Specialist

Shakti Investments Inc; New Kensington (Westmoreland County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Shakti Investments Inc. is seeking a Front Desk Agent to provide exceptional service to hotel guests, handling check-in/out, issuing keys, and processing payments.

You will coordinate with housekeeping, answer inquiries, and maintain prompt, accurate paperwork while staying positive in challenging situations.

The role emphasizes excellent communication skills and delivering an outstanding guest experience at the front desk.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly & outgoing personality

Proficient in English

Computer literacy

Customer-focused orientation

Job description

Shakti Investments Inc. is seeking a Front Desk Agent to provide exceptional service to hotel guests, handling check-in/out, issuing keys, and processing payments.

You will coordinate with housekeeping, answer inquiries, and maintain prompt, accurate paperwork while staying positive in challenging situations.

The role emphasizes excellent communication skills and delivering an outstanding guest experience at the front desk.