Front Desk & Bar Concierge — Luxury Hospitality

ARRIVE Hotel Palm Springs; Palm Springs (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

401(k)

Paid time off, holidays, sick pay

Employee discounts across portfolio

Job summary

ARRIVE Palm Springs is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and guide guests through hotel amenities and local neighborhoods. You will build memorable guest relationships while maintaining accuracy in billing and guest records using Opera.

The ideal candidate has 1 year of luxury-hotel guest reception experience, strong English communication, and a service-oriented mindset.

Qualifications

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Craft drinks for every occasion and assist bar operations as needed.
• Learn our steps of service, products, menu, and systems inside and out.
• Restock, replenish, and prep the bar as needed.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

Skills

Guest reception

Interpersonal skills

Organizational skills

Basic arithmetic

English communication

Tools

Opera PMS

Job description

ARRIVE Palm Springs is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and guide guests through hotel amenities and local neighborhoods. You will build memorable guest relationships while maintaining accuracy in billing and guest records using Opera.

The ideal candidate has 1 year of luxury-hotel guest reception experience, strong English communication, and a service-oriented mindset.