Front Desk & Guest Services Specialist

ADP, Inc.; Palm Springs (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

HQ Hotels' V Capri Hotel in Palm Springs is seeking a Front Desk Agent to provide a warm welcome, handle check-in/out, and deliver exceptional guest service.

You will manage reservations, answer inquiries, coordinate with departments, process payments, and maintain accurate records in a fast-paced hospitality environment.

The role requires a high school diploma, strong communication, multitasking, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Shift work may include evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer calls, emails, and inquiries promptly.
• Manage check-in and check-out procedures.
• Schedule appointments and maintain calendars.
• Handle reservations, cancellations, and guest requests.
• Process payments and basic transactions.
• Maintain records and update internal systems.
• Coordinate with departments to meet guest needs.
• Resolve complaints courteously.
• Maintain front desk area cleanliness and organization.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

MS Office

Scheduling software

POS systems

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

MS Office

Scheduling software

POS systems

Job description

HQ Hotels' V Capri Hotel in Palm Springs is seeking a Front Desk Agent to provide a warm welcome, handle check-in/out, and deliver exceptional guest service.

You will manage reservations, answer inquiries, coordinate with departments, process payments, and maintain accurate records in a fast-paced hospitality environment.

The role requires a high school diploma, strong communication, multitasking, and flexibility to work evenings, weekends, and holidays.