Front Desk Lead — Guest Experience & Reservations

Hotel Yountville; Arcadia (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Hotel Yountville in Arcadia, CA is seeking a Front Desk Associate to warmly welcome guests, check them in and out, and assist with reservations and billing.

You will maintain a cordial front desk presence, post charges accurately, and follow front office procedures with reliability and teamwork to ensure a seamless guest experience.

Rate of pay is $23.00 per hour. Shifts may include nights, weekends, and holidays, reflecting the hospitality schedule expectations and a strong guest-service mindset.

Qualifications

• High work ethic and self-initiative

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Hotel Yountville in Arcadia, CA is seeking a Front Desk Associate to warmly welcome guests, check them in and out, and assist with reservations and billing.

You will maintain a cordial front desk presence, post charges accurately, and follow front office procedures with reliability and teamwork to ensure a seamless guest experience.

Rate of pay is $23.00 per hour. Shifts may include nights, weekends, and holidays, reflecting the hospitality schedule expectations and a strong guest-service mindset.