Guest Experience Concierge

PERSOL; Orchard (NE); On-site; USD 28,000 - 36,000; Full time

Job summary

PERSOL in Orchard, Nebraska is seeking a Front Desk Associate to deliver a warm, professional welcome to guests and ensure an exceptional first impression. You will handle check-in/out, respond to inquiries across channels, and assist with luggage when needed.

Join a team that coordinates guest amenities, handles special requests, and gathers feedback to continuously improve service quality and overall hotel operations.

Qualifications

• Must have a basic level of customer service and communication skills.

Responsibilities

• Deliver a warm and professional welcome to guests, ensuring an excellent first impression and exceptional guest experience.
• Facilitate guest check-in and check-out processes efficiently, including the provision of welcome beverages and refreshments.
• Respond promptly and professionally to guest enquiries through in person, telephone, digital platforms, and email.
• Assist guests with luggage handling when required and collaborate closely with team members to ensure seamless service delivery.
• Coordinate, monitor, and update guest amenities, including welcome arrangements, special requests, and personalized services.
• Gather and address guest feedback, escalating concerns and sharing insights with supervisors and management to enhance service quality.
• Support the day-to-day operations of the front desk and undertake additional duties as assigned to ensure smooth hotel operations.

Education

N/O level

Job description

PERSOL in Orchard, Nebraska is seeking a Front Desk Associate to deliver a warm, professional welcome to guests and ensure an exceptional first impression. You will handle check-in/out, respond to inquiries across channels, and assist with luggage when needed.

Join a team that coordinates guest amenities, handles special requests, and gathers feedback to continuously improve service quality and overall hotel operations.