Guest Experience Concierge — Front Desk

Davidson Hospitality Group.; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group. is looking for a Front Desk Agent in Omaha, Nebraska. In this role, you'll provide exceptional customer service, ensuring a positive first impression, and handle guest check-ins and check-outs with accuracy.

The ideal candidate will have prior experience in customer service, strong communication skills, and proficiency in computer systems. Benefits include medical, dental, and vision coverage, hotel discounts, and a 401K match. Apply now and make a difference in our guests' stays!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service to create a positive first impression.
• Handle guest check-ins and check-outs accurately.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with information about local attractions and hotel amenities.
• Collaborate with other departments for seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.

Skills

Customer service experience

Communication skills

Cash handling

Problem-solving

Computer proficiency

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Davidson Hospitality Group. is looking for a Front Desk Agent in Omaha, Nebraska. In this role, you'll provide exceptional customer service, ensuring a positive first impression, and handle guest check-ins and check-outs with accuracy.

The ideal candidate will have prior experience in customer service, strong communication skills, and proficiency in computer systems. Benefits include medical, dental, and vision coverage, hotel discounts, and a 401K match. Apply now and make a difference in our guests' stays!