Guest Services Specialist — Reservations & Concierge

Aramark; Potomac (MD); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Aramark is seeking a Hospitality Worker II at William F. Bolger Center in Potomac, MD. The role focuses on greeting guests, handling reservations, and providing on-site support to ensure a smooth guest experience.

Responsibilities include booking registrations, operating a cash register, and coordinating with departments to resolve guest concerns while maintaining a positive service attitude.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark is seeking a Hospitality Worker II at William F. Bolger Center in Potomac, MD. The role focuses on greeting guests, handling reservations, and providing on-site support to ensure a smooth guest experience.

Responsibilities include booking registrations, operating a cash register, and coordinating with departments to resolve guest concerns while maintaining a positive service attitude.