Guest Experience Specialist

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 32,000 - 38,000; Full time

Job summary

Commonwealth Lodging Management LL is hiring a Guest Service Agent to greet guests, answer inquiries, and support front desk operations. You will manage reservations, process payments, and assist with guest services while maintaining confidentiality.

The role requires 1–2 years of front desk experience, strong English communication, and familiarity with hotel property management systems. This is an on-site position with varied shifts, including nights and weekends.

Qualifications

• High School diploma or GED or equivalent.
• Proficient English language with strong verbal/written communication.
• Experience as Guest Service Agent preferred (1–2 years).
• Cash handling experience preferred.

Responsibilities

• Greet guests in a proper uniform with nametag.
• Answer phones within 3 rings with correct greeting.
• Maintain knowledge of hotel features, hours, rates and promotions.
• Process payments according to hotel procedures.
• Assist during emergencies to protect guests and property.
• Maintain guest information and confidentiality.

Skills

Customer service

Communication

Cash handling

MS Office

Guest relations

Education

High School Diploma or GED

Tools

Property Management Systems

Microsoft Office

Job description

Commonwealth Lodging Management LL is hiring a Guest Service Agent to greet guests, answer inquiries, and support front desk operations. You will manage reservations, process payments, and assist with guest services while maintaining confidentiality.

The role requires 1–2 years of front desk experience, strong English communication, and familiarity with hotel property management systems. This is an on-site position with varied shifts, including nights and weekends.