Guest Experience Leader - Front Office, Flexible Schedule

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Commonwealth-Lodging-Management-LL in Norfolk seeks a Front Office Manager to lead guest services and front desk operations, delivering an exceptional guest experience and guiding staff performance. The role covers reservations, forecasting, budgeting, inventory control, and revenue maximization while controlling costs.

The ideal candidate has 1–2 years in customer service or management (hotel experience a plus) and strong English communication.

Qualifications

• 1–2 years of customer service or management experience (hotel experience a plus).
• Strong verbal and written English communication.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and resolve concerns.
• Lead, train, schedule, and develop Front Office staff.
• Oversee reservations, forecasting, budgeting, and inventory.

Skills

Customer service

Staff leadership

Scheduling

Budgeting

Forecasting

Education

High school diploma or GED

College preferred

Tools

Microsoft Office

Hotel systems

Job description

Commonwealth-Lodging-Management-LL in Norfolk seeks a Front Office Manager to lead guest services and front desk operations, delivering an exceptional guest experience and guiding staff performance. The role covers reservations, forecasting, budgeting, inventory control, and revenue maximization while controlling costs.

The ideal candidate has 1–2 years in customer service or management (hotel experience a plus) and strong English communication.