Guest Experience Front Office Manager

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 58,500 - 71,500; Full time

Job summary

Marriott Norfolk Waterside in Norfolk, VA is seeking a Guest Service Agent to assist guests with check-in/check-out, provide information on hotel services and local attractions, and maintain front desk operations. The role emphasizes professional appearance, accurate handling of payments, and clear communication with guests and departments.

Ideal candidates will have a high school diploma, 1–2 years of guest service experience, and proficiency with Microsoft Office, with strong written and

Qualifications

• Minimum of a high school diploma or GED with work experience.
• Proficiency with Microsoft Office and basic computer skills.
• 1–2 years' experience as a Guest Service Agent preferred.
• Strong English communication skills, written and verbal.

Responsibilities

• Be in proper uniform with nametag and greet guests professionally.
• Handle check-ins and check-outs and verify guest information.
• Respond to guest inquiries and provide information on hotel features and local attractions.
• Maintain cleanliness and organization of the front desk area.
• Process payments in accordance with hotel procedures and cash handling rules.
• Communicate guest requests to the appropriate departments and protect guest confidentiality.
• Assist in emergencies and ensure safety and building operations during incidents.

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Marriott Norfolk Waterside in Norfolk, VA is seeking a Guest Service Agent to assist guests with check-in/check-out, provide information on hotel services and local attractions, and maintain front desk operations. The role emphasizes professional appearance, accurate handling of payments, and clear communication with guests and departments.

Ideal candidates will have a high school diploma, 1–2 years of guest service experience, and proficiency with Microsoft Office, with strong written and