Front Desk Guest Experience Specialist

Commonwealth-Lodging-Management-LL; The Dell (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

Commonwealth-Lodging-Management-LL is seeking a Guest Service Agent for the front desk team. The role involves assisting guests with check-in/check-out, managing wake-up calls, and coordinating with hotel departments to meet guest needs.

Candidates should have a High School Diploma or GED, strong English communication skills, and a preference for prior front desk experience and familiarity with hotel property management systems. Must be able to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED, or work equivalent.
• Experience as a Guest Service Agent preferred (1–2 years).
• Good English language skills and written/verbal communication.
• Experience with hotel property management systems preferred.
• Cash handling experience preferred.

Responsibilities

• Assist guests with check-in/check-out and verify guest information.
• Handle wake-up calls and communicate with departments.
• Maintain front office cleanliness and security of guest information.
• Process payments per hotel cash handling procedures.
• Respond to emergencies and assist guests and staff.
• Support in daily operations and hotel policies compliance.

Skills

Guest service orientation

English proficiency

Communication skills

Physical stamina

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Microsoft Office

Job description

Commonwealth-Lodging-Management-LL is seeking a Guest Service Agent for the front desk team. The role involves assisting guests with check-in/check-out, managing wake-up calls, and coordinating with hotel departments to meet guest needs.

Candidates should have a High School Diploma or GED, strong English communication skills, and a preference for prior front desk experience and familiarity with hotel property management systems. Must be able to work nights, weekends, and holidays.