Guest Experience Concierge

SPS-North America Opportunities - Not Externally Posted Board; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

401k Matching

Job summary

SPS is seeking a Concierge Associate in New York to be the first point of contact for colleagues and guests at our client site. You will deliver a welcoming, fun, and personalized experience in the reception area while upholding a professional company image.

Responsibilities include managing visitor registrations, meeting room bookings, and maintaining strong relationships with colleagues. The role emphasizes proactive service, teamwork, and clear written and verbal communication.

Qualifications

• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Adhere to all policies and procedures required.

Responsibilities

• Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of in a friendly and professional manner at all times
• Delivers world-class experiences that will leave a lasting, positive first impression
• Caters for the needs of colleagues and visitors while demonstrating genuine care
• Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
• Develops relationships through personalized encounters and proactive assistance
• Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
• Maintains safe and clean reception area by complying with procedures, rules and regulations
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
• Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos
• Strong verbal and written communication skills.

Skills

Organizational skills

Time management

Written & verbal communication

Problem solving

Independent work

Attention to detail

Education

High School Diploma (or equivalent)

Job description

SPS is seeking a Concierge Associate in New York to be the first point of contact for colleagues and guests at our client site. You will deliver a welcoming, fun, and personalized experience in the reception area while upholding a professional company image.

Responsibilities include managing visitor registrations, meeting room bookings, and maintaining strong relationships with colleagues. The role emphasizes proactive service, teamwork, and clear written and verbal communication.