Guest Services Ambassador

Jones Lang LaSalle Incorporated; New York (NY); Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through 0

Resumo da oferta

Jones Lang LaSalle Incorporated is hiring a Guest Services Ambassador to welcome visitors, manage registrations, and coordinate with security on-site in New York. You will handle calls, deliveries, and general inquiries while maintaining a polished, professional reception.

The role requires 2+ years in reception or customer service, excellent communication, and strong organizational skills. On-site schedule, with standard business hours and potential flexible arrangements.

Qualificações

• High school diploma or equivalent; Associate's degree preferred.
• 2+ years of experience in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation with ability to anticipate needs.
• Basic computer skills including proficiency with Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.

Responsabilidades

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Conhecimentos

Verbal communication

Written communication

Customer service

Interpersonal skills

Attention to detail

Professional appearance

Composure under pressure

Organizational skills

Formação académica

High school diploma or equivalent

Associate's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Ambassador

What this job involves

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Physical Demands and Work Environment

This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs. The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail.

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills

Preferred Qualifications

• Experience in corporate reception or high-end hospitality environments
• Background in concierge services or customer experience roles
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• Security awareness training or certification
• Experience with service request management systems

Schedule: M-F Morning shift. Location: New York, NY. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 65,000.00 – 75,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site – New York, NY

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.