Business Support, Concierge-1

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 46,000 - 66,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Business Support, Concierge-1 in New York, NY to welcome guests, assist with arrival and office orientation, and support day-to-day facilities. The role requires at least 1 year of hospitality and administrative experience, excellent English communication, and proficiency with Google Workspace; lifting up to 40 lbs is needed.

This on-site position emphasizes guest experience, flexibility, and the ability to manage multiple priorities in a

Qualifications

• Minimum 1 year of hospitality and administrative work experience.
• Client-facing customer service experience required.
• Fluency in English is required.
• Ability to multi-task with high attention to detail.

Responsibilities

• Welcome guests and assist with arrival, office orientation, and departure.
• Track visitors, including vendors and guests; manage parking and vehicle logs.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Assist with onboarding/offboarding processes.
• Manage courier/mail and other packages; support facilities tasks.
• Contribute to KPIs in the annual management plan.
• Perform ad hoc facilities assignments as needed.

Skills

Hospitality experience

Administrative experience

Excellent communicator

Multi-tasking

Fluency in English

G Suite/Google Workspace proficiency

Tools

G Suite/Google Workspace

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# **Business Support, Concierge-1 at JLL** **Location:** New York, NY **Schedule:** Monday to Friday, 9:00 AM – 6:00 PM (subject to change) ## **Core Functions:** Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day! Create memorable experiences with a warm, welcoming personality.Take initiative to proactively address guest needs and answer questions.Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive. Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. ## **Additional Responsibilities****:**Track all visitors, including vendors, visiting employees and guests.Manage parking and vehicle logs and records. Coordinate security access cards for employees and vendors. Welcome event guests and assist with printing visitor badges. Assist with tracking employee on-boarding/off-boarding processes. Manage incoming and outgoing courier and other packages or mail as required. Support the annual management plan by accomplishing key performance indicators. Perform ad hoc facilities assignments as needed. ## **Sound Like You? To Apply You Need to Possess:** **Experience:** Minimum 1 year of hospitality and administrative work experience. Client-facing customer service experience required. **Flexibility:** We look for flexibility and a positive attitude in managing shifting daily priorities and high volume of guests. **People Person:** The best part of serving others is creating experiences for them that go beyond the expected. Strong greeting skills and the ability to deliver a welcoming experience are essential. **Excellent Communicator:** Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English is required. Additional language skills are a plus but not necessary. **Multi-tasker:** Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy. **Technology and Tools:** Proficient in a range of information technology tools and platforms, including experience with G Suite/Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, Google Drive). **Physical Activity:** Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner, as well as stand for periods of time. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 45,800.00 – 66,300.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!