Guest Experience Front Desk Agent

Endeavor Hospitality Group; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Endeavor Hospitality Group in New York is seeking a positive hotel front desk agent to welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay. The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction.

The role offers $25 hourly, on-site work, and opportunities to contribute to a guest-focused team. Experience with reservation systems and MS Office is preferred.

Qualifications

• Experience answering telephone calls and troubleshooting stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position.
• Must have graduated high school, received a GED or equivalent.
• Impeccable interpersonal, time management, organizational and customer service skills.

Responsibilities

• Greet guests, check-in and check-out, and distribute keys.
• Handle room bookings in person, online, and by phone.
• Address guest inquiries about rooms, rates, amenities, and rewards programs.
• Coordinate with housekeeping to ensure rooms are ready for new guests.
• Record guest information and ensure accuracy of guest accounts.

Skills

Phone handling

Interpersonal skills

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Endeavor Hospitality Group in New York is seeking a positive hotel front desk agent to welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay. The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction.

The role offers $25 hourly, on-site work, and opportunities to contribute to a guest-focused team. Experience with reservation systems and MS Office is preferred.