Guest Experience Concierge

Renaissance Harlem; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A premier hotel in New York City is seeking a Front Office Ambassador to provide exceptional guest service by checking in and out guests, managing reservations, and handling inquiries. The ideal candidate will possess strong communication skills, an outgoing personality, and proficiency in Microsoft Office. Responsibilities include ensuring accuracy in guest records, assisting with billing processes, and maintaining high standards of guest satisfaction. This role is crucial to enhance the overall hotel experience.

Qualifications

• Strong organizational skills to prioritize duties effectively.
• Ability to read and write business correspondences accurately.
• Mathematical skills for computing basic financial calculations.

Responsibilities

• Greet and register guests at the hotel.
• Keep records of room availability and guests' accounts.
• Answer all incoming phone calls promptly.
• Assist guests with inquiries about the hotel services.

Skills

Outgoing personality

Logical thinking

Decision making

Clear communication

Tools

Microsoft Office

Job description

A premier hotel in New York City is seeking a Front Office Ambassador to provide exceptional guest service by checking in and out guests, managing reservations, and handling inquiries. The ideal candidate will possess strong communication skills, an outgoing personality, and proficiency in Microsoft Office. Responsibilities include ensuring accuracy in guest records, assisting with billing processes, and maintaining high standards of guest satisfaction. This role is crucial to enhance the overall hotel experience.