Guest Experience Concierge

Travel + Leisure Co.; Myrtle Beach (SC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations to checkout, and provide accurate room rate quotes while sharing information about the resort and local attractions.

You will support guests from around the world with a friendly, professional approach, handle transactions, and help ensure memorable vacations at our Myrtle Beach properties.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

Cash handling

Multitasking

Attention to detail

Computer skills

Problem solving

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations to checkout, and provide accurate room rate quotes while sharing information about the resort and local attractions.

You will support guests from around the world with a friendly, professional approach, handle transactions, and help ensure memorable vacations at our Myrtle Beach properties.