Guest Experience Concierge

Mohegan Sun; Montville (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mohegan Sun in Montville, CT seeks a guest services associate to welcome hotel guests warmly and deliver outstanding service. You will handle check-ins, reservations, and guest requests, coordinating with multiple departments to ensure a seamless experience.

Responsibilities include assisting with dinner and golf bookings, transportation, and providing guests with detailed information about the property and area. Strong English communication and prior hotel guest relations are preferred.

Qualifications

• High School Diploma or equivalent.
• One year of customer relations experience in a hotel.
• Must be able to effectively communicate in English.

Responsibilities

• Assist guests with check-in and reservations.
• Coordinate guest requests with departments or vendors.
• Assist with making dinner and golf reservations and provide confirmations.
• Assist guests with transportation arrangements and directions.
• Provide information about Mohegan Sun and local area to guests.
• Register guests, assign rooms and issue keys.
• Procure accurate payment methods and manage a daily cash till.

Skills

Communication

Customer service

English proficiency

Education

High School Diploma or equivalent

Tools

Word

Excel

Lotus Notes

LMS

Espresso

LRS

Timelox

DC-1

RPOS

Job description

Mohegan Sun in Montville, CT seeks a guest services associate to welcome hotel guests warmly and deliver outstanding service. You will handle check-ins, reservations, and guest requests, coordinating with multiple departments to ensure a seamless experience.

Responsibilities include assisting with dinner and golf bookings, transportation, and providing guests with detailed information about the property and area. Strong English communication and prior hotel guest relations are preferred.