Guest Experience Associate (Part-Time)

Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels; Montgomery (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels is seeking a friendly Front Desk Agent to join our team. You will manage reservations, check guests in and out, and provide helpful information to ensure a pleasant stay.

The role requires strong customer service and communication skills, the ability to multitask, and flexibility to work evenings, weekends, and holidays in a fast-paced hospitality environment.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Reservation systems

Job description

Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels is seeking a friendly Front Desk Agent to join our team. You will manage reservations, check guests in and out, and provide helpful information to ensure a pleasant stay.

The role requires strong customer service and communication skills, the ability to multitask, and flexibility to work evenings, weekends, and holidays in a fast-paced hospitality environment.