Guest Experience Front Desk Lead

Montgomery Embassy Suites - Atrium Hospitality; Montgomery (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) plan with company match

Comprehensive health coverage

Job summary

Atrium Hospitality is seeking a full-time Front Desk Associate at Montgomery Embassy Suites in Montgomery, AL. You will oversee front desk operations, assist guests with check-ins/outs, and train new staff to ensure a warm, efficient guest experience.

Ideal candidates bring customer service experience, hospitality or leadership background, and comfort with hotel software. Physical stamina for a fast-paced front desk is required.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Hospitality or leadership experience preferred.
• Ability to use hotel systems confidently.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues promptly and professionally.
• Assist with event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality

Leadership

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Atrium Hospitality is seeking a full-time Front Desk Associate at Montgomery Embassy Suites in Montgomery, AL. You will oversee front desk operations, assist guests with check-ins/outs, and train new staff to ensure a warm, efficient guest experience.

Ideal candidates bring customer service experience, hospitality or leadership background, and comfort with hotel software. Physical stamina for a fast-paced front desk is required.