Guest Experience Concierge

Sonesta Hotels International Corporation in; Miami Beach (FL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Hotel Discounts

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach seeks a Guest Experience Assistant/Concierge to provide personalized recommendations, local expertise, and exceptional guest service during stays.

The role involves restaurant reservations, transportation arrangements, VIP experiences, and strong collaboration with hotel teams to deliver seamless guest experiences. Flexibility to work mornings, evenings, weekends, and holidays is required.

Qualifications

• Previous concierge, hotel, hospitality, guest service, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Knowledge of local attractions, restaurants, transportation, nightlife, and destination experiences preferred.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain knowledge of hotel amenities, services, promotions, local events, and destination information.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, F&B, and hotel leadership teams to support seamless guest experiences.
• Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
• Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
• Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
• Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
• Any other duties as assigned.

Skills

Guest service

Hospitality

Communication

Relationship-building

Multitasking

Tools

Reservations systems

CRM systems

Job description

Sonesta International Hotels in Miami Beach seeks a Guest Experience Assistant/Concierge to provide personalized recommendations, local expertise, and exceptional guest service during stays.

The role involves restaurant reservations, transportation arrangements, VIP experiences, and strong collaboration with hotel teams to deliver seamless guest experiences. Flexibility to work mornings, evenings, weekends, and holidays is required.