Guest Experience Concierge

Biltmore Hotel; Miami (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Biltmore Hotel in Miami, FL is seeking a Front Desk Agent to provide attentive check-in/out service, ensure accurate guest folios, and respond promptly to guest inquiries. You will work at the heart of the guest experience, upholding standards and policies while maintaining a welcoming atmosphere.

Ideal candidates have at least one year in guest services, strong English communication, and basic math and computer skills.

Qualifications

• High School Diploma required.
• Minimum one year experience in a similar guest service position.
• Must be able to speak, read, write and understand English; good math and typing skills.
• Ability to provide legible communication and directions; handle multitasking in a fast-paced setting.

Responsibilities

• Present positive impression of establishment meeting grooming standards.
• Provide seamless check-in and checkout experiences.
• Ensure guest registration accuracy and billing clarity.
• Handle charges, credits, and guest folios.
• Respond to reservation inquiries and manage changes or cancellations.
• Maintain stock of front desk materials and assist guest requests.

Skills

English proficiency

Customer service

Communication

Multitasking

Teamwork

Computer skills

Typing

Problem solving

Attention to detail

Education

High School Diploma

Tools

POS system

Credit card processing

Job description

The Biltmore Hotel in Miami, FL is seeking a Front Desk Agent to provide attentive check-in/out service, ensure accurate guest folios, and respond promptly to guest inquiries. You will work at the heart of the guest experience, upholding standards and policies while maintaining a welcoming atmosphere.

Ideal candidates have at least one year in guest services, strong English communication, and basic math and computer skills.