Guest Experience Concierge — Luxury Beachfront Hotel

Royal Palm South Beach Miami, a Tribute Portfolio Resort; Miami Beach (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

Teledoc service

Maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Royal Palm South Beach Miami, a Tribute Portfolio Resort, is seeking a friendly Front Desk Agent to welcome guests from the moment of arrival. You will handle check-ins and check-outs, respond to inquiries, and provide local recommendations with warmth and professionalism.

Join a dynamic team at a landmark reopening, contributing to a superior guest experience across departments while maintaining a polished front desk environment and accurate cash handling.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Cash handling

Communication skills

Problem solving

Organization

Multitasking

PMS software

Computer literacy

Tools

PMS software

Job description

Royal Palm South Beach Miami, a Tribute Portfolio Resort, is seeking a friendly Front Desk Agent to welcome guests from the moment of arrival. You will handle check-ins and check-outs, respond to inquiries, and provide local recommendations with warmth and professionalism.

Join a dynamic team at a landmark reopening, contributing to a superior guest experience across departments while maintaining a polished front desk environment and accurate cash handling.