Guest Experience Concierge

Fairfield-Inn-; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairfield-In- is seeking an attentive Guest Service Agent to welcome guests and manage check-in/check-out processes at our Madison, Wisconsin property. You will handle reservations, guest inquiries, and payments while delivering a warm, professional experience in a fast-paced environment.

Responsibilities include providing local area information, coordinating dining and transport arrangements, and maintaining accurate guest records.

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail

Job description

Fairfield-In- is seeking an attentive Guest Service Agent to welcome guests and manage check-in/check-out processes at our Madison, Wisconsin property. You will handle reservations, guest inquiries, and payments while delivering a warm, professional experience in a fast-paced environment.

Responsibilities include providing local area information, coordinating dining and transport arrangements, and maintaining accurate guest records.