Guest Experience Concierge

Travel + Leisure Co.; Town of Texas (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Holidays

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Wisconsin to warmly welcome guests, assist during registration, and provide information about the resort and nearby attractions.

Responsibilities include handling cash, quoting room rates, and confirming reservations while delivering exceptional service in a fast-paced environment. This role supports a diverse guest population and contributes to memorable vacations for travelers worldwide.

Qualifications

• Strong verbal and written English communication.
• Ability to handle cash transactions accurately and securely.
• Excellent interpersonal skills with a friendly, professional demeanor.

Responsibilities

• Greet guests warmly and assist from registration to checkout.
• Provide room rate quotes and information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform basic cash handling duties.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Respond to guest inquiries and concerns promptly and completely.

Skills

Customer service

Cash handling

English communication

Multitasking

Tools

Microsoft Office

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Wisconsin to warmly welcome guests, assist during registration, and provide information about the resort and nearby attractions.

Responsibilities include handling cash, quoting room rates, and confirming reservations while delivering exceptional service in a fast-paced environment. This role supports a diverse guest population and contributes to memorable vacations for travelers worldwide.