Guest Experience Concierge

Circa Las Vegas; Las Vegas (NV); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Circa Las Vegas is seeking a Concierge to be the first point of contact for guests, answering inquiries, directing calls, and coordinating travel plans. The role emphasizes exceptional guest service, strong knowledge of local venues, and upbeat hospitality to enhance the Circa experience.

Ideal candidates will have a GED or equivalent and at least 1 year in concierge or similar roles, with strong communication skills and a detail-oriented approach.

Qualifications

• Strong customer service mindset and friendly attitude.
• Excellent verbal and written communication with guests and team members.
• Able to handle multiple guest needs with accuracy and courtesy.

Responsibilities

• Answer guest inquiries and direct phone calls in a courteous manner.
• Coordinate travel plans and guest recommendations when appropriate.
• Greet guests and manage first impressions and ongoing guest satisfaction.
• Receive and redirect mail, phone calls, and packages as needed.
• Ensure the work area is clean and organized at all times.
• Act as liaison between guests and relevant departments.

Skills

Customer service

Communication skills

Attention to detail

Education

GED or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Circa Las Vegas is seeking a Concierge to be the first point of contact for guests, answering inquiries, directing calls, and coordinating travel plans. The role emphasizes exceptional guest service, strong knowledge of local venues, and upbeat hospitality to enhance the Circa experience.

Ideal candidates will have a GED or equivalent and at least 1 year in concierge or similar roles, with strong communication skills and a detail-oriented approach.