VIP Guest Concierge - Front Desk

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 28,000; Part time

Job summary

Caesars Entertainment seeks a VIP Guest Service Agent (Steady Extra) in Las Vegas to handle arrival and departure transactions for hotel guests, serving as the first point of contact with a positive attitude and high service standards.

The role requires strong interpersonal skills, English fluency, and experience at a front desk or guest service. On-site role in a bustling, multi-restaurant environment with opportunities to assist guests and resolve issues.

Qualifications

• Strong interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem-solving ability.
• One‑year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player.
• Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke.

Responsibilities

• Process check-in and check-out transactions for guests in VIP registration.
• Assist guests with questions about the city and property.
• Assist guests with booking dinner, shows, etc. when necessary.
• Assist with guest service recovery when possible.
• Maintain a upbeat and positive attitude at all times.
• Be apprised of current events in the hotel to assist guests.
• Act as liaison to expedite guest requests for the guest.
• Greet all guests and provide excellent service; answer inquiries; maintain cashiering accuracy; handle problems or special needs; generate shift reports; provide rate information; process casino status changes on folios.

Skills

Interpersonal skills

Second language (beneficial)

Self-starter

Front desk experience

Basic computer knowledge

Team player

Excellent English communication

Job description

Caesars Entertainment seeks a VIP Guest Service Agent (Steady Extra) in Las Vegas to handle arrival and departure transactions for hotel guests, serving as the first point of contact with a positive attitude and high service standards.

The role requires strong interpersonal skills, English fluency, and experience at a front desk or guest service. On-site role in a bustling, multi-restaurant environment with opportunities to assist guests and resolve issues.