Bilingual Guest Services Call Center Agent

Circa Las Vegas; Las Vegas (NV); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and advanced

Employee discounts at Circa properties

Job summary

Circa Hospitality Group in Las Vegas is seeking a Call Center Agent to be the first point of contact for guests across all Circa properties. You will handle reservations, inquiries, and routing calls to the right departments to ensure smooth communication and exceptional service.

The role requires prior call center or customer service experience, strong communication, and the ability to navigate multiple systems. Bilingual English/Spanish is a plus, with weekend and holiday shifts common.

Qualifications

• Experience in a call center or customer service role.
• Strong verbal and written communication; bilingual English/Spanish preferred.
• Able to navigate multiple computer applications and phone systems.
• Good judgment and problem-solving to resolve issues quickly.
• Strong rapport-building and composure under pressure.
• Excellent attention to detail and multitasking abilities.
• Willingness to work varying shifts, including weekends and holidays.
• Open to change and quick to adapt to new procedures.

Responsibilities

• Answer calls and assist with hotel reservations and inquiries.
• Direct calls to appropriate departments across properties.
• Maintain knowledge of amenities, room types, rates, and promotions.
• Access and update guest data in systems.
• Maintain professionalism and accuracy in guest interactions.
• Handle escalated calls with empathy and patience.
• Perform data entry and record-keeping as assigned.
• Meet quality, productivity, and customer-satisfaction targets.
• Stay updated on procedures and promotions.

Skills

Call center exp

Communication

Bilingual EN/ES

Technical skills

Problem solving

Interpersonal skills

Attention to detail

Multitasking

Flexibility

Adaptability

Job description

Circa Hospitality Group in Las Vegas is seeking a Call Center Agent to be the first point of contact for guests across all Circa properties. You will handle reservations, inquiries, and routing calls to the right departments to ensure smooth communication and exceptional service.

The role requires prior call center or customer service experience, strong communication, and the ability to navigate multiple systems. Bilingual English/Spanish is a plus, with weekend and holiday shifts common.